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Grooming policy

*At minimum, proof of rabies vaccine will be required

If you need to cancel or reschedule a grooming appointment, please call us at 516-591-3819 the day before and prior to closing.

Any last minute cancellation will be subject to a $25 fee per dog.

Any no-shows will incur a $55 no-show fee per dog.

Please note that a $5-$10 fee will incur if your dog soils themselves during the grooming process.

If your dog bites our groomers, you will be held responsible for the injury costs. It is imperative that you inform us if your dog has ever bitten a groomer before.

Being late more than 10 minutes will receive a warning, after 3 warnings, a $5 late fee will be added.


Emails must be provided, it is how we will confirm the grooming appointment.

A credit card is required to make an appointment for more than one dog. The card will be used to collect a 50% and will be used towards the overall total. If there is a no show then we will keep the 50% deposit.


Our groomers only groom one dog a time and it takes between 1.5-2 hours to fully groom a dog.

A notification call/text will be sent 20-30 minutes prior to finish. So please keep your phone on to receive our notifications.

If more time is required, we will contact you to inform you of the additional time.

We do not crate or cage our dogs unless their allotted pick up time expires.

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