Grooming policy

*At minimum, proof of rabies vaccine will be required

​

If you need to cancel or reschedule a grooming appointment, please call us at 516-591-3819 the day before and prior to closing.

​

Any last minute cancellation will be subject to a $25 fee per dog.

​

Any no-shows will incur a $55 no-show fee per dog.

​

Please note that a $5-$10 fee will incur if your dog soils themselves during the grooming process.

​

If your dog bites our groomers, you will be held responsible for the injury costs. It is imperative that you inform us if your dog has ever bitten a groomer before.

​

Being late more than 10 minutes will receive a warning, after 3 warnings, a $5 late fee will be added.

 

Emails must be provided, it is how we will confirm the grooming appointment.

​

A credit card is required to make an appointment for more than one dog. The card will be used to collect a 50% and will be used towards the overall total. If there is a no show then we will keep the 50% deposit.

 

Our groomers only groom one dog a time and it takes between 1.5-2 hours to fully groom a dog.

​

A notification call/text will be sent 20-30 minutes prior to finish. So please keep your phone on to receive our notifications.

​

If more time is required, we will contact you to inform you of the additional time.

​

We do not crate or cage our dogs unless their allotted pick up time expires.

​

​

​